Support

Help, opt-out, and pilot support.

For Family Steward pilot questions, email [email protected]. SMS users can reply HELP for help or STOP to opt out.

Contact support.

Send pilot questions, access requests, correction requests, and deletion requests to [email protected].

SMS

Reply HELP to a Family Steward SMS for help. Reply STOP to opt out. Message frequency varies and message/data rates may apply.

Pilot

Pilot requests are reviewed before activation. A request does not create a runtime, assign a phone number, or trigger automatic outbound SMS.

Your name and the email used for your pilot request.
The issue or request you want reviewed.
The affected channel, such as SMS, email, pilot request, household join, or onboarding.
Whether you are asking to update, export, delete, or stop using pilot data.